Privacy Policy

Walden Books may collect various types of information necessary to provide our services effectively. This may include your name, email address, phone number, payment information, manuscript files, creative briefs, instructions, communication records, and any materials you voluntarily provide during the course of your project. We may also collect technical information, such as IP address, browser type, device identifiers, and website usage data, to improve user experience and website functionality. Any information shared with us is provided voluntarily by you in order to receive services from Walden Books.

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How We Use Your Information

We use the information we collect to provide, manage, and improve our services. This includes communicating with you about your project, fulfilling service requests, processing payments, delivering drafts and final files, and offering customer support. We may also use your information to enhance our website, internal workflows, and operational processes. Additionally, your data may be used to send updates, promotional information, or service-related notices when appropriate, though you may opt out of promotional communication at any time.

Sharing and Disclosure of Information

Walden Books does not sell or rent your personal information to third parties. Your information may be shared only with trusted service providers or team members who assist in completing your project, such as editors, designers, or support staff bound by confidentiality obligations. We may also share information when required by law, to respond to legal requests, to protect our rights, or to prevent fraud or misuse of our services. Any third-party tools used for payment processing or communication will handle your data under their own privacy policies.

Confidentiality of Manuscripts and Creative Content

All manuscripts, drafts, creative materials, and project-related content shared with Walden Books are treated as strictly confidential. We do not disclose, distribute, or share your written work with anyone outside the scope of project fulfillment. Your intellectual property remains yours, and access to your content is granted only to authorized personnel directly involved in your project. Walden Books does not claim ownership of your manuscript and will not use your work for any purpose without your written consent.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or disclosure. While no method of digital transmission or storage is entirely secure, Walden Books strives to maintain a high standard of data protection and continuously monitors its systems to ensure your information remains safe. You acknowledge that any online transmission contains inherent risks, and while we safeguard your data, absolute security cannot be guaranteed.

Data Retention

Walden Books retains personal information and project materials only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Manuscripts, drafts, and related content may be stored securely for reference, revision requests, or quality assurance unless you request deletion. Financial and administrative records may be retained for legal and tax compliance. Once information is no longer needed, it will be securely deleted or anonymized.

Your Rights and Choices

You have the right to access, update, correct, or request deletion of your personal information at any time. You may also withdraw consent for promotional communication, request clarification about how your data is used, or opt out of future data collection where applicable. If you wish to exercise any of your rights, you may contact us directly, and we will respond within a reasonable timeframe.

Use of Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve user experience, analyze website traffic, and personalize content. Cookies allow us to understand user behavior, optimize site performance, and deliver relevant information. You may disable cookies through your browser settings, though doing so may affect the functionality of our website.

Third-Party Links and Websites

Our website or service communications may contain links to external websites or platforms. Walden Books is not responsible for the privacy practices, security measures, or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit, as their data practices may differ from ours.

Children's Privacy

Walden Books does not knowingly collect personal information from individuals under the age of 18. If we become aware that information has been collected from a minor, we will take immediate steps to delete it. By using our services, you confirm that you are at least 18 years of age or accessing services with proper parental or guardian consent.

International Data Transfers

If you access our services from a location outside our operating country, please note that your data may be transferred to and processed in jurisdictions with different data protection laws. By using our website and services, you consent to the transfer, processing, and storage of your information in accordance with this Privacy Policy.

Updates to This Privacy Policy

Walden Books may update or modify this Privacy Policy from time to time to comply with legal requirements, improve security standards, or reflect changes in our business operations. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us directly. Our team is committed to providing clarity and maintaining transparency in all aspects of data protection.

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